Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website available at https://wildcardcity-aussie.com and your use of all gambling and related services offered under the brand "Wild Card City" as reviewed on Wild Card City. By accessing or using the site or opening an account, you agree to be bound by these Terms. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Website" means the online gambling site operated at wildcardcity-aussie.com, including all subdomains, pages, and downloadable or browser-based interfaces.
• "Operator" means the unidentified and currently unlicensed corporate entity that owns and operates the Website and the Wild Card City brand in connection with wildcardcity-aussie.com. No registered address, licence, or corporate details are publicly verified or disclosed.
• "Wild Card City" or "Brand" means the online casino brand made available through the Website.
• "User" or "Player" means any natural person who accesses the Website, registers an account, or participates in any gambling or promotional activity on the Website, including residents of Australia accessing Wild Card City in connection with wildcardcity-aussie.com.
• "Account" means a personal, singular user account registered on the Website, used to access gambling services, deposit funds, place Bets, and request withdrawals.
• "Services" means all gambling and associated services offered via the Website, including but not limited to online casino games, slots, table games, live casino, promotional offers, bonuses, and loyalty schemes.
• "Bet" or "Wager" means any stake of real money or bonus funds placed by a Player on any game or event offered on the Website.
• "Bonus" means any additional value credited to an Account in excess of a Player's own deposit, including but not limited to welcome bonuses, reload bonuses, free spins, free chips, cashback, loyalty rewards, or any other promotional credit subject to specific conditions.
• "Bonus Funds" means funds or game credits awarded as part of a Bonus, which may be subject to wagering requirements, maximum bet limits, game restrictions, and withdrawal limitations.
• "Wagering Requirements" means the total amount a Player must bet using their deposit, Bonus, or combined balance before associated Bonus Funds and/or winnings become eligible for withdrawal.
• "Real Money Balance" means the portion of funds in an Account derived from deposits and winnings that are not currently subject to unmet Wagering Requirements.
• "Restricted Jurisdiction" means any country where the offering of the Services by the Operator is prohibited or not licensed, including Australia under the Interactive Gambling Act 2001 (Cth) ("IGA") for the purposes of offering prohibited interactive gambling services.
• "KYC" or "Know Your Customer" means the identification and verification procedures applied by the Operator, including collection of identity documents, proof of address and payment method verification.
• "ACMA" means the Australian Communications and Media Authority, the Australian regulator responsible for enforcement of the IGA, including ordering the blocking of illegal gambling websites.
• "Unlicensed" in these Terms refers to the status that, as at 1 January 2026, no valid, verifiable remote gambling licence issued by any recognised regulatory authority (including but not limited to Curaçao Antillephone N.V. licence 8048/JAZ) is held in respect of the current domains used for Wild Card City, including wildcardcity-aussie.com.
• "Dispute" means any complaint, claim, or disagreement between a Player and the Operator relating to the Services, account activity, bonuses, payments, or these Terms.

Account Registration

Eligibility and Age Verification

• Minimum age: You may register and use an Account only if you are at least 18 years old. By creating an Account, you confirm that you are 18+ and legally competent to enter into binding agreements.
• Australian law warning: Under the Interactive Gambling Act 2001 (Cth), it is illegal for an unlicensed operator to offer most interactive gambling services to persons in Australia. It is not currently a criminal offence for an individual located in Australia to access such services. However, you acknowledge that:
  • ACMA may seek to block access to the Website or related Wild Card City domains at any time.
  • Australian authorities are unlikely to assist you with recovery of funds lost or withheld by this unlicensed Operator.
• Jurisdictional responsibility: You are solely responsible for ensuring that accessing the Website and using the Services is lawful under the laws applicable to you. The Operator does not provide legal advice and does not accept any responsibility if you act in breach of local law.

Registration Procedure

• Account creation: To open an Account, you must:
  • Complete the online registration form with your full name, date of birth, country of residence, email address, and any other requested details.
  • Choose a unique username and password.
  • Confirm that you have read and accepted these Terms and the Privacy Policy.
• Email verification: The Operator may require you to verify your email address by following a link sent to the provided address. Failure to complete email verification may result in suspension or limited functionality of your Account.
• Single account rule: You may hold only one Account with the Website. Duplicate or linked accounts may be closed, and bonuses and winnings may be cancelled.

KYC and Verification

• Document requests: At any time, particularly before processing withdrawals, the Operator may require you to submit KYC documents, which may include:
  • Government-issued photo ID (e.g., passport, driver's licence).
  • Proof of residential address (e.g., utility bill or bank statement not older than 3 months).
  • Proof of ownership of payment methods (e.g., redacted card copy, e-wallet screenshot, or bank statement).
• Accuracy and cooperation: You must ensure that all registration and KYC information is true, complete, and up to date. Failure to cooperate with KYC, or repeated submission of inaccurate or edited documents, may lead to:
  • Delayed or refused withdrawals.
  • Account suspension or closure.
  • Forfeiture of Bonuses and associated winnings, especially where fraud or misrepresentation is suspected.

User Obligations and Security

• Confidentiality: You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your Account.
• Unauthorised access: You must notify the Operator immediately (via the support contact channels listed below) if you suspect that your Account has been compromised. The Operator may freeze the Account while investigating.
• Prohibited users: You must not:
  • Register or use an Account on behalf of another person.
  • Share your Account with others or allow third parties to use your credentials.
  • Use the Services if you are located in a Restricted Jurisdiction or where you are self-excluded from gambling.

Betting & Gameplay Rules

General Rules of Play

• Game rules: Each game offered on the Website is governed by its own rules and pay tables displayed within the game client (e.g., information, help, or "i" sections). By placing a Bet, you confirm that you understand and accept the relevant game rules.
• Random outcomes: Games are intended to be determined by random number generators ("RNGs") provided by third-party suppliers. As at 1 January 2026, the Operator has not disclosed any independent fairness certifications (e.g., eCOGRA, iTech Labs). You accept that no independent fairness verification is currently available.
• Irreversibility: Once a Bet is confirmed and accepted by the system, it generally cannot be cancelled or modified by the Player, except where a specific game feature allows for such cancellation or surrender.

Bets, Limits and Stakes

• Bet amounts: Minimum and maximum bets are determined by each game and by your current balance, including applicable Bonus rules.
• Maximum bet with bonuses: When playing with an active Bonus or wagering Bonus Funds, the Operator may impose a strict maximum bet limit per spin, hand, or game round (for example, a set dollar value or percentage of the Bonus). Exceeding this maximum bet can:
  • Invalidate the Bonus and associated winnings.
  • Lead to confiscation of any disputed amounts during withdrawal processing.
• Currency: The Website may operate in one or more currencies. Currency conversions, where applicable, will be performed at rates determined by the Operator or payment providers.

Cancellation, Errors and Malfunctions

• Obvious errors: If a Bet is accepted at an obviously incorrect price, odds, pay table, or game configuration due to a technical or human error, the Operator reserves the right to:
  • Void the Bet and return the stake to your Real Money Balance; or
  • Adjust the settlement to reflect the correct terms that should reasonably have applied.
• Malfunction: In the event of a system malfunction, disconnection, or software error, the outcome of the affected Bet may be declared void. The usual remedy is the return of the original stake to your Account, without obligation to pay perceived winnings.
• Incomplete rounds: If gameplay is interrupted, the game may be restored to its state immediately prior to interruption or settled according to the underlying game provider's technical rules.

Conduct in Live Casino, Chats and Interactions

• Prohibited behaviour: You must not engage in any of the following in connection with the Website, live casino tables, or chat functions:
  • Use of offensive, discriminatory, hateful, or threatening language.
  • Harassment, abuse, or defamation of dealers, support staff, or other players.
  • Promotion of other gambling sites, products, or spam.
  • Collusion, advantage play using shared information, or use of bots or automated tools.
• Fraud and abuse: If the Operator reasonably suspects fraud, collusion, money laundering, bonus abuse, or any other prohibited conduct, it may:
  • Cancel ongoing Bets.
  • Confiscate Bonuses and winnings derived from the suspicious activity.
  • Close or suspend the Account and report activity to relevant authorities or payment providers.

Bonus Terms

Activation of Bonuses

• Offer-specific rules: Each Bonus or promotion advertised on wildcardcity-aussie.com or referenced in Wild Card City is subject to its own specific terms, which may include:
  • Minimum qualifying deposit.
  • Bonus percentage or fixed amount.
  • Maximum Bonus amount and maximum convertible winnings.
  • Eligibility by country, payment method, or player segment.
• Manual or automatic activation: Some Bonuses are credited automatically upon eligible deposit, while others require you to:
  • Enter a bonus code at the cashier; or
  • Activate via the promotions page or customer support.

Wagering Requirements and Timeframes

• Wagering multipliers: Bonus Funds and any associated winnings are typically subject to Wagering Requirements (e.g., 30x - 60x the Bonus amount or Bonus plus deposit, as per the offer). You must review the specific promotion rules before opting in.
• Contribution by game type: Different games may contribute differently towards Wagering Requirements (for example, slots may contribute 100%, while table games or live casino may contribute a smaller percentage or be excluded altogether).
• Time limits: Bonuses and Wagering Requirements must usually be completed within a specified period (e.g., 7 - 30 days from activation). Failure to meet the Wagering Requirements within the timeframe may result in:
  • Bonus Funds being removed from your Account; and
  • Forfeiture of any winnings derived from Bonus play.

Prohibited Games and Actions with Bonuses

• Game restrictions: Certain games or categories (e.g., some high-RTP slots, progressive jackpots, or low-risk table bets) may be excluded from Bonus wagering. Placing Bets on restricted games while wagering a Bonus can lead to forfeiture of the Bonus and associated winnings.
• Bet size restrictions: When a Bonus is active, a maximum bet per game round or spin will generally apply. Exceeding this limit, even once, may be treated as Bonus abuse and can lead to:
  • Confiscation of the Bonus; and
  • Voidance of winnings obtained during the period of non-compliance.
• Bonus abuse patterns: The Operator may treat the following as abuse:
  • Using low-risk betting strategies to meet Wagering Requirements artificially.
  • Depositing solely to receive a Bonus, then withdrawing the deposit without bona fide play.
  • Creating multiple Accounts to claim the same promotion repeatedly.

Combining Promotions

• One bonus at a time: Unless expressly permitted in the promotion terms, you may not have more than one active Bonus at the same time.
• Order of play: Real Money Balance is usually wagered before Bonus Funds, unless otherwise specified. Cancelling a Bonus before meeting Wagering Requirements may result in loss of Bonus Funds and any winnings generated from them.
• Non-transferability: Bonuses cannot be transferred between Accounts, sold, or exchanged for cash outside the rules set out on the Website.

Payments & Withdrawals

Deposits

• Payment methods: The Website may offer deposits via:
  • Bank cards (e.g., Visa, Mastercard, where available).
  • E-wallets and online payment services.
  • Cryptocurrencies or other alternative methods, where supported.
  Specific availability may depend on your location and the Operator's arrangements with providers.
• Deposit limits and fees: Minimum and maximum deposit amounts, as well as any fees, will be displayed in the cashier. The Operator may change limits and fees at any time.
• Source of funds: You must only use payment methods that are registered in your own name. The Operator may request evidence that you are the legitimate holder of any payment instrument used.

Withdrawals

• Withdrawal channels: Withdrawals will, where possible, be processed to the same method used for deposit. If this is not technically feasible, the Operator may choose an alternative method at its discretion.
• Processing times: The Operator advertises indicative withdrawal processing times (for example, 3 - 5 business days) but does not guarantee these timeframes. You acknowledge that:
  • Processing times may be extended due to KYC reviews, internal risk checks, or payment provider delays.
  • Reported player experiences include withdrawals being delayed to 5 - 10+ business days or more.
• Verification before payout: The Operator may not process a withdrawal until:
  • All requested KYC checks are fully completed and approved.
  • All applicable Wagering Requirements have been satisfied.
  • Any suspected irregular activity has been investigated and resolved.
• Limits and fees: Daily, weekly, or monthly withdrawal caps may apply. Fees may be charged for withdrawals, especially for international transfers or currency conversions.

Refunds, Chargebacks and Bonus Reversals

• No credit facility: The Website does not provide credit. Bets must be funded from your Real Money Balance or Bonus Funds.
• Refund of Bets: Generally, placed and settled Bets are not refundable. In cases of clear technical error, malfunction, or regulatory requirement, the Operator may refund stakes at its discretion.
• Chargebacks: If you initiate a chargeback or payment dispute, the Operator may:
  • Immediately suspend or close your Account.
  • Confiscate existing balances and winnings to offset the amount disputed.
  • Share relevant information with payment providers and other operators to prevent future abuse.
• Bonus-related adjustments: If a withdrawal request reveals non-compliance with Bonus Terms (e.g., breach of maximum bet rules), the Operator may:
  • Void the Bonus and related winnings.
  • Return only the original deposit, where appropriate.

Limitation of Liability

Operator's Obligations

• Service provision: The Operator will make reasonable efforts to:
  • Provide access to the Website and Services on a continuous basis.
  • Ensure that game outcomes are generated by RNGs as supplied by third-party providers.
  • Display balances, Bet histories, and results accurately, subject to correction in the event of error.
• No guarantee of fairness certification: As of 1 January 2026, no independent fairness or RNG certification (such as eCOGRA or iTech Labs) has been disclosed or verified for the Website. You acknowledge and accept this risk by using the Services.

Exclusions of Liability

• Technical issues: To the fullest extent permitted by applicable law, the Operator is not liable for:
  • Interruptions, delays, or unavailability of the Website caused by network failures, ISP issues, power outages, or maintenance.
  • Malfunctions of hardware, software, or communication lines not directly controlled by the Operator.
  • Data loss or corruption beyond the Operator's reasonable control.
• Regulatory enforcement: You acknowledge that:
  • Wild Card City and related domains have been subject to ACMA blocking orders for breaching the Interactive Gambling Act 2001.
  • The Operator may change domains (including but not limited to wildcardcity-aussie.com and other successor domains) to maintain access, and such domain-hopping may lead to sudden loss of access from Australia.
  • Neither ACMA nor any Australian authority is obliged to assist you in recovering funds from this unlicensed Operator.
• Indirect losses: The Operator will not be liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of profits, business, or data, arising from your use of the Services.

Maximum Liability

• Cap on compensation: Where the Operator is found liable to you in connection with a specific Bet, game, or transaction, its maximum aggregate liability shall not exceed:
  • The amount of the Bet or Wager placed; or
  • Where the claim does not relate to a particular Bet, the amount of your net deposits made in the 30 days preceding the incident;
  whichever is lower, subject always to mandatory provisions of applicable law.
• Consumer rights: Nothing in these Terms excludes or limits any rights or remedies that cannot be excluded under applicable consumer protection laws, to the extent such laws validly apply to your relationship with an unlicensed, offshore Operator.

Intellectual Property Rights

Ownership of Content and Software

• Proprietary rights: All rights, title, and interest in and to the Website, including its design, layout, text, graphics, logos, trademarks, trade names, audio-visual content, game titles, and underlying software, are owned by the Operator, its group companies, licensors, or content providers.
• Licence to use: You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the Website and Services solely for personal, non-commercial entertainment in accordance with these Terms.

Restrictions on Use

• No reproduction: You may not copy, reproduce, distribute, transmit, publish, display, perform, modify, create derivative works from, or exploit any part of the Website or its content without the prior written consent of the Operator or relevant rights holders.
• No reverse engineering: You may not decompile, reverse engineer, disassemble, or otherwise attempt to derive source code from the software made available through the Website, except where expressly permitted by mandatory law.
• Trademarks: The "Wild Card City" name, associated logos, and all other trademarks appearing on wildcardcity-aussie.com are the property of the Operator or its licensors. Nothing in these Terms grants you any right to use such trademarks without explicit permission.

Privacy & Data Protection

• Privacy Policy reference: Your personal data is collected and processed in accordance with the Website's Privacy Policy, as amended from time to time. By using the Services, you acknowledge that you have read and understood the Privacy Policy.
• Scope of processing: The Operator may process your data for purposes including:
  • Account creation and management.
  • KYC and anti-fraud checks.
  • Payment processing.
  • Marketing communications, where permitted by law and your preferences.
• Cross-border risks: As the Operator's legal address and jurisdiction are not specified and no recognised licence is held, your personal data may be stored or processed in offshore locations without the protections available under Australian privacy law. You accept this risk when using the Website.

Changes to Terms

Amendment Procedure

• Right to modify: The Operator reserves the right to amend, update, or replace these Terms at any time, including to reflect changes in law, industry practice, internal policies, or the Services offered.
• Notification methods: Material changes to these Terms may be communicated by:
  • Posting an updated version of the Terms on the Website, with a revised "effective date".
  • Displaying a prominent banner or pop-up notice when you next log in.
  • Sending an email notification to the address registered with your Account, where feasible.

Consent and Continued Use

• Deemed acceptance: By continuing to use the Website or Services after changes to these Terms take effect, you are deemed to have accepted the updated Terms.
• Right to discontinue: If you do not agree with any updated Terms, you must:
  • Stop using the Website and Services immediately; and
  • Contact customer support to request closure of your Account and withdrawal of any eligible Real Money Balance, subject to applicable KYC, wagering, and risk checks.

Termination & Suspension

Termination by the Player

• Closing your account: You may request closure of your Account at any time by contacting customer support via the channels listed below.
• Balance on closure: Upon valid termination and subject to completion of KYC and other checks:
  • Any available Real Money Balance not subject to wagering or dispute will usually be returned to you via an approved withdrawal method.
  • Any unused Bonuses and Bonus Funds, along with associated winnings, may be forfeited.

Suspension or Termination by the Operator

• Grounds for action: The Operator may suspend, restrict, or close your Account, and withhold or confiscate funds, where it reasonably suspects or confirms:
  • Violation of these Terms or Bonus rules.
  • Provision of false, misleading, or incomplete registration or KYC information.
  • Fraud, collusion, money laundering, terrorism financing, or other criminal activity.
  • Abuse of chargeback procedures or payment disputes.
  • Use of automated tools, bots, or exploitation of software errors.
• Regulatory or enforcement reasons: The Operator may close Accounts or cease offering Services to individuals in particular jurisdictions (including Australia) if required or prompted by regulatory enforcement, such as ACMA blocking actions, or at its sole discretion due to legal risk.
• Consequences: In the event of termination by the Operator:
  • Balances deemed by the Operator to result from illegitimate or abusive activity may be forfeited.
  • Legitimate Real Money Balances may be returned where permitted by law and risk policies, but no guarantee is given, particularly given the Operator's unlicensed status.
• Notification: Where practicable, the Operator will inform you of the reason for suspension or closure using your registered contact details. However, it may be prohibited from doing so in certain circumstances (e.g., anti-money laundering investigations).

Governing Law & Jurisdiction

• Operator jurisdiction disclaimer: The Operator does not publicly specify its legal seat, governing law, or licensing jurisdiction in a verifiable manner, and no active licence from Curaçao Antillephone N.V. (8048/JAZ) or any other regulator is confirmed as at 1 January 2026. By using the Website, you acknowledge:
  • You are transacting with an anonymous offshore entity.
  • Enforcement of any legal claims against the Operator may be difficult or impossible in practice.
• Choice of law (Operator's position): To the extent the Operator asserts a governing law, it may claim that these Terms are governed by the law of the jurisdiction in which it is incorporated or operates its servers. As those details are not disclosed or verified, no specific governing law or forum can be reliably identified.
• Australian law note: For Players located in Australia, the Interactive Gambling Act 2001 (Cth) applies to the legality of the Operator's conduct, but:
  • Australian courts and regulators primarily target the Operator, not individual players.
  • Australian authorities are unlikely to assist with recovery of debts or dispute resolution against an unlicensed offshore operator.
• Dispute resolution: Any Dispute you may have with the Operator will, in practice, need to be addressed directly with the Operator's customer support. No independent dispute resolution body, regulator, or ADR scheme is known to oversee this Operator. Arbitration or court action may not be realistically accessible or enforceable.

Contact Information

• Customer support: You can contact customer support in connection with your use of wildcardcity-aussie.com and any issues arising from Wild Card City by using the support channels made available on the Website, which may include:
  • On-site live chat (where available).
  • Embedded contact or support forms (where available).
• Email: No dedicated support or legal department email addresses are reliably published or verified for the Operator as at 1 January 2026. If an email address is presented on the Website, it should be used with caution and cannot be independently validated here.
• Telephone: No telephone contact numbers are specified or verified for this Operator.
• Mailing and legal address: No headquarters, mailing, or legal address has been disclosed or verified. As a result, formal legal notices cannot be reliably served on the Operator.
• Important risk notice: The absence of transparent and verifiable contact and corporate information, combined with the Operator's unlicensed and high-risk status in Australia, significantly limits your practical avenues for complaint, dispute resolution, or legal recourse.